At adilqq, we believe that gaming should always be an enjoyable form of entertainment — never a source of stress, financial harm, or personal hardship. Our commitment to responsible gaming is woven into every aspect of how we operate.
Responsible gaming is not a checkbox item at adilqq — it is a foundational principle that shapes our product design, our customer support training, and our internal policies. We understand that while the vast majority of our Members enjoy gaming as a leisure activity without any negative consequences, a small number of people may find that gambling stops being fun and starts becoming a problem. For those individuals, adilqq is here to help.
We have invested in a comprehensive suite of player protection tools that any Member can activate instantly through their account settings or by reaching out to our 24/7 support team. These tools are free, confidential, and designed to put you firmly in control of your own gaming experience. Whether you want to set a daily deposit cap, take a short break from the Platform, or exclude yourself permanently, the power is always in your hands.
adilqq also trains its customer-facing support staff — all of whom are native Indonesian speakers — to recognize the behavioral indicators of problem gambling and to approach affected Members with empathy, discretion, and actionable guidance. We are not in the business of maximizing short-term revenue at the expense of Member welfare. A sustainable, trusted platform is one where every player feels safe.
Need help right now? If you feel that gambling is negatively affecting your life, your finances, or your relationships, please contact adilqq support via live chat (available 24 hours a day, 7 days a week, staffed by Indonesian-speaking agents) or send a plain-text email to [email protected]. Our team will treat your enquiry with complete confidentiality and help you activate any of the protective tools described on this page.
adilqq provides six configurable tools to help every Member maintain control over their gaming activity at all times
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Reductions to existing limits take effect immediately; increases are subject to a mandatory 72-hour cooling-off period to prevent impulsive decisions.
Define the maximum net loss you are willing to accept within a given timeframe — daily, weekly, or monthly. When your cumulative losses reach the defined threshold, betting activity will be suspended for the remainder of that period. This tool is particularly useful for managing your bankroll during extended sessions.
Restrict the maximum duration of any single gaming session. When your session reaches the time limit you have set, you will be automatically logged out and will need to consciously log back in to continue playing. This prevents unintentional extended play driven by immersion rather than deliberate choice.
Receive on-screen notifications at regular intervals — every 30, 60, or 90 minutes — reminding you of the total time elapsed in your current session and a summary of your net gaming activity. These prompts are designed to interrupt the flow of play and encourage a conscious, informed decision about whether to continue.
Take a structured break from the Platform without permanently closing your account. Time-out periods are available for 24 hours, 7 days, 30 days, or 90 days. During a time-out, your account will be suspended and you will not be able to deposit, bet, or receive promotional communications. Your account and balance are preserved for when the period ends.
For Members who need a longer or permanent break, adilqq offers self-exclusion for periods of 6 months, 12 months, or permanently. During self-exclusion, your account is fully suspended, all marketing communications are stopped, and re-registration is blocked. Permanent self-exclusion cannot be reversed. This is the strongest tool available and is recommended for Members experiencing serious gambling-related harm.
Important: All protective limits you set are binding and cannot be circumvented. Requests to increase or remove deposit limits, loss limits, or session time limits are subject to a mandatory 72-hour waiting period. Requests to shorten or cancel a time-out or self-exclusion period will be declined. These safeguards exist to prevent impulsive decisions during periods of emotional distress.
To activate or modify any of these tools, log in to your account and navigate to Account Settings → Responsible Gaming, or contact our support team directly via live chat.
Activating any of adilqq's responsible gaming controls is quick, free, and completely confidential
Access your adilqq Member account using your registered username and password.
Click your profile icon in the top-right corner, then select Account Settings from the dropdown menu.
In the settings sidebar, choose the Responsible Gaming tab. This is where all player protection tools are managed.
Select the tool you want to activate (deposit limit, loss limit, session time limit, reality check frequency, time-out period, or self-exclusion duration). Enter your chosen parameters and confirm.
Your chosen limit or control will take effect immediately (for reductions and restrictions) or after the mandatory 72-hour cooling-off period (for limit increases). You will receive an on-screen confirmation and an email summary sent to your registered email address.
Prefer to speak to someone? Our 24/7 customer support team can activate any of these tools on your behalf during a live chat or email conversation. Indonesian-speaking agents are available around the clock to provide guidance, answer questions, and ensure your chosen controls are correctly applied to your account.
Understanding how long each limit takes to activate or modify
| Tool / Control | Reduction or Activation | Increase or Removal |
|---|---|---|
| Deposit Limit | Instant | 72-hour delay |
| Loss Limit | Instant | 72-hour delay |
| Session Time Limit | Instant | 72-hour delay |
| Reality Check | Instant | Instant |
| Account Time-Out | Instant | Cannot be reversed once active |
| Self-Exclusion | Instant | Cannot be reversed (permanent excluded accounts) |
The 72-hour delay on limit increases is a mandatory cooling-off period designed to ensure that requests to raise limits are made during calm, rational decision-making rather than in response to a losing streak or emotional distress. If you request an increase, you may cancel that request at any time during the 72-hour window; if the request is not cancelled, the increase will automatically take effect once the waiting period expires.
Problem gambling can develop gradually. Be honest with yourself — if you notice any of the following patterns in your own behavior, it may be time to seek help.
Chasing losses: Placing larger or more frequent bets in an attempt to recover previous losses, rather than sticking to a planned budget.
Lying about gambling: Hiding the extent of your betting activity from family members, friends, or financial institutions.
Neglecting responsibilities: Missing work, skipping family commitments, or ignoring household duties because you are preoccupied with gambling.
Borrowing money to gamble: Taking loans, using credit cards, borrowing from friends or family, or selling personal possessions to fund continued betting.
Feeling anxious or irritable: Experiencing mood swings, restlessness, or irritability when you are not gambling or when you attempt to reduce your play.
Using gambling to escape: Betting as a way to avoid problems, numb difficult emotions, or distract yourself from stress or depression.
Losing track of time or money: Spending far more time or money than you originally intended, or being unable to accurately recall how much you have deposited or lost.
Failed attempts to stop: Making repeated promises to yourself or others that you will cut back or quit, but finding yourself unable to follow through.
If you recognize two or more of these warning signs in your own behavior, please consider activating adilqq's self-exclusion tool immediately and seek external support from a professional counseling service. Problem gambling is a recognized behavioral health condition, and help is available. You do not have to face this alone.
Answer these questions honestly to gauge whether your gambling may be becoming problematic
Read each statement below and consider whether it applies to your gambling behavior over the past 12 months. If you answer "yes" to three or more of these questions, you may benefit from using adilqq's responsible gaming tools or seeking external support.
Have you gambled with money that was meant for essential expenses such as rent, bills, groceries, or transportation?
Have you ever felt guilty, ashamed, or stressed about the amount of time or money you have spent gambling?
Have you lied to family, friends, or colleagues about your gambling activity, losses, or the amount of time you spend betting?
Have you borrowed money, sold possessions, or used credit cards to fund your gambling when your cash ran out?
Have you tried to cut back or stop gambling, but found yourself unable to stick to that commitment?
Has gambling negatively impacted your work performance, your relationships, or your overall mental or physical health?
Do you find yourself thinking about gambling constantly, even when you are not actively playing?
Have you continued gambling despite knowing that it is causing financial or personal problems for you or your family?
This quiz is for informational purposes only and does not constitute a clinical diagnosis. If you answered "yes" to three or more questions, we strongly encourage you to activate adilqq's self-exclusion tool and reach out to a professional counseling service. Help is available, and recovery is possible.
If you or someone you know is struggling with problem gambling, professional help is available
Many international gambling support organizations operate 24-hour confidential helplines staffed by trained counselors. If you are in immediate distress, reaching out to a crisis line can provide immediate emotional support and practical guidance.
Licensed therapists and psychologists who specialize in behavioral health and addiction can provide evidence-based treatment including cognitive-behavioral therapy (CBT), which has been shown to be highly effective for problem gambling.
Community-based support groups allow individuals affected by problem gambling to share their experiences, offer mutual encouragement, and learn coping strategies from others who have faced similar challenges. Many groups meet both in person and online.
Reputable health organizations publish free guides, self-help workbooks, and educational articles on understanding problem gambling, recognizing warning signs, and developing healthier coping mechanisms.
Problem gambling affects not only the individual but also their loved ones. Family counseling can help rebuild trust and communication, while financial counseling can provide practical strategies for debt management and budget recovery.
Moderated online forums and chat groups provide a discreet, accessible way to connect with others, ask questions, and receive peer support from anywhere with an internet connection. Many are available in multiple languages including Indonesian and English.
Indonesia-Specific Resources: While online gambling operates in a complex legal environment in Indonesia, mental health and counseling services are widely available. If you are experiencing gambling-related distress, consider reaching out to a licensed psychologist or psychiatrist at a reputable hospital or clinic in Jakarta, Surabaya, Bandung, or another major city. Teletherapy services are also increasingly available for residents across the archipelago.
For the vast majority of adilqq Members, gaming remains a healthy, enjoyable leisure activity. Here are some practical tips to help you maintain that balance:
Remember: adilqq's player protection tools are always available, free of charge, and completely confidential. You are in control, and we are here to support you every step of the way.
Our team is available 24 hours a day, 7 days a week to answer questions about responsible gaming tools, account limits, and where to find additional support. You can also review our FAQ or read our full Terms & Conditions.